Grace Management & Consultancy Services Pte Ltd

1. How can I reserve SIP slots for my MDW?

You can make reservations via https://app.gmcs.com.sg/grace/. Modes of payment: cash, cheque, credit card, NETs.

2. I have faxed the booking form. Why have I not gotten any confirmation?

All fax registrations have ceased from 31st January 2011. SIP course dates must be registered online.

3. I cannot get the slot I want. What can I do?

It is strongly advised that you reserve and pay for your MDW's course as soon as possible instead of only after she arrives so that you can secure your preferred timeslot.

Alternatively, you may come down to GMC and check if there are any slots available because of last minute cancellations.

4. When is the latest course date that my MDW can attend?

Within 7 days of MDW's arrival in Singapore excluding Sunday and public holidays.

5. What time does my MDW have to report to register for her SIP?

To ensure smooth registration and commencement of classes, please register before 8.45am.

GMC reserves the right to disallow an MDW to attend the class if she is late and will be considered as a no-show with no refund of SIP fees.

6. What does my MDW have to bring for registration?

• In-principle approval (IPA) letter (full set)
• MDW's passport (original)
• A copy of MDW's educational certificate
• A copy of MDW's digital arrival card issued by ICA

7. I have made payment for my MDW's course, but she is not turning up. Can I get my money back?

If your MDW does not turn up in any case, please inform us in writing as soon as possible and at least 1 day in advance so that her slot can be freed and given to someone else. This payment can then be held for 7 days (or a longer period for special cases, at discretion). A refund is not possible.

If you do not inform us at least a day before, it is considered a no-show case and your money will be forfeited entirely.

8. I booked slots for my MDW online. Why is her slot given up to others?

As mentioned, slots are only confirmed upon payment. If payment is not made within 3 days from start of test or course, it is subjected to reallocation to others.

9. Are there any special booking requirements for International Classes?

In order to serve you better, please note that for international classes we require bookings to be done at least 2 days in advance to secure the services of an interpreter of the required language. For bookings done less than 2 days in advance, the class arrangement will depend on the language proficiency of the MDW.